area51novel Chapter 273
Chapter 273
"Hello, I am your VIP user, the VIP number is..."
After the complaint call was connected, Chu Yanran directly reported her information.
"Hello, Ms. Chu, the recent platinum card user! Is there anything I can help you with?"
A sweet and respectful voice sounded on the other end of the phone.
This cosmetics store is a global chain and an international brand, and is very famous internationally.
Moreover, they not only sell cosmetics, but also many luxury goods.
For example, bags, clothing, watches and the like.
As an international brand, they must have a VIP card service.
Among them, there are ordinary VIPs, gold card VIPs and platinum VIPs.
The level of ordinary VIPs is easy to reach. As long as the cumulative consumption reaches more than 100,000, you can become an ordinary VIP.
The number of 100,000 is indeed nothing for luxury brand stores.
Many ordinary customers can do it.
After all, as long as you accumulate, buy a set of clothes and a bag a year, you will become an ordinary VIP in a few years.
As for the gold card VIP, it is a little more difficult. The gold card VIP needs to spend 500,000 yuan cumulatively.
500,000 yuan is used to buy luxury goods, which is something that only wealthy people can do.
As for the platinum card VIP, the requirements are even higher.
This can only be opened if the annual consumption reaches more than 5 million yuan.
Moreover, it is not cumulative, but the consumption in the previous year must reach 5 million yuan. In the second year, someone will contact you to apply for becoming a platinum VIP.
If you cannot meet the consumption of 5 million yuan this year, then in the next year, this membership discount will be downgraded.
Therefore, there are many gold cards and ordinary VIPs, but there are very few platinum card VIPs.
There are only a hundred or so people who have platinum card VIPs in the whole Daxia.
Only the top rich people will have one.
Don’t think that spending 5 million yuan a year is not a lot. You must know that this 5 million yuan is only spent in this brand store.
How can a customer who can spend 5 million yuan a year in a store not consume other brands?
Gucci, Chanel, LV, they must go there.
Adding other miscellaneous expenses, it may cost 50 million a year.
What kind of family spends 50 million a year?
At least those families with only a few hundred million assets cannot afford this consumption.
It is precisely because of this that customers who can afford to spend 5 million in a store are absolutely rare.
Such customers are the most distinguished customers for any brand store.
"I want to complain!"
Chu Yanran said four words lightly.
Hearing Chu Yanran's words, the customer service suddenly became nervous.
It's not that she has never received complaints. As the customer service of a brand store, the calls they receive are basically related to complaints.
After all, if there is a quality problem, just replace it directly, and there is no need to contact customer service.
The only thing that needs to be used by customers is complaints.
Their brand is indeed very big, but they have received many complaints.
However, complaints from platinum VIPs like Chu Yanran are still rare.
Once you encounter it, you must do your best to solve it and try to calm the customer down.
"Ms. Chu, is there anything we haven't done well? If there is anything we haven't done well, you can give me feedback!"
"We will definitely give you a satisfactory reply!"
The customer service patiently comforted Chu Yanran according to the prescribed procedures.
"Not well done?" Chu Yanran sneered: "Your clerk called me and my husband poor ghosts and wanted to drive us out!"
Chu Yanran briefly recounted what had just happened.
The reason for her complaint was mainly because of the bad attitude of the shopping guide.
"What? Ms. Chu, I already know about this. I will contact the store manager of the store and let him find out the situation!"
"I can give you a satisfactory reply in as fast as ten minutes!"
"I don't know if you can accept this?"
After hearing Chu Yanran's words, even the customer service was shocked.
Someone dared to laugh at their platinum users for not being able to afford a mere cosmetics?
Is this crazy?
You know, platinum customers are big customers who spend five million a year.
This kind of customer can afford any product in their store.
How could they not be able to afford it?
Moreover, they were maliciously insulted by the clerk.
Such things are absolutely not allowed to happen.
Once they happen, they will never be tolerated.
Luxury stores have their own service requirements, that is, they must serve every customer who comes in.
Even if they just come in to take a look, they must be served well.
And now, noNot only did they not provide good service, but they also insulted and abused customers. This was absolutely unacceptable.
"Okay. Then I'll wait!"
Chu Yanran nodded.
This was exactly what she wanted.
The store couldn't ignore the complaint of a platinum customer.
After all, Chu Yanran alone was worth hundreds of ordinary customers.
If such a big customer ran away, it would really be a loss.
After saying that, he hung up the phone.
Seeing that his wife had called to complain, Li Feng didn't say anything more.
He suddenly felt depressed.
Why wasn't he the protagonist of a fantasy novel? But the protagonist of an urban novel?
If it was a fantasy novel, he would have just slapped this guy who looked down on others to death. There was no need for such trouble.
Then, the two sat aside and waited.
Presumably, the store manager or store manager would come to them soon.
However, before the store manager came, the shopping guide just now came.
The shopping guide seemed to be changing shifts, and another person was checking out.
The shopping guide came over and saw that Li Feng and Chu Yanran were still in the store, and they had nothing in their hands, and they didn't buy anything.
In an instant, the shopping guide frowned.
There were too many people today, and the store was limited in flow.
These two guys didn't buy anything, but instead occupied the rest area in the store. Isn't this delaying their business?
You know, if two fewer people came in, they might lose tens of thousands of dollars.
Thinking of this, the shopping guide immediately walked towards the two of them.
"I said you two shouldn't sit here if you don't buy anything!"
"This seat is for guests!"
The shopping guide said coldly.
"Guests? Aren't we guests?"
Li Feng said unhappily.
He wondered if this shopping guide was in menopause? Why was she always looking for trouble?
Even if it was a top luxury store, they wouldn't chase people away when they saw that the guests were already sitting in their store, right?
Moreover, the customer was not the kind of dirty one.
Li Feng and Chu Yanran were well-dressed and generous, and they did not damage the image of the store at all.
If even such a customer was not allowed to take a break, then this store was a bit too high-end, wasn't it?